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4¡¥While we try to ensure that all information, particularly times and prices, displayed on our websites are accurate errors may occur. If we discover an error in a price you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. Cancellation under these circumstances will entitle you to a full refund of any sums you have paid.
5¡¥Our boats depart promptly at 12:30 for our public lunch cruise and Sunday Lunch Jazz, 15:30 for our afternoon tea cruise and 20:00 for our public dinner cruise. We cannot return to the pier for any late guests. We do not offer a pick up service at any other points. We are unable to offer a refund or an alternative date if you were to miss your cruise.
Groups of 10-20 guests: We require a minimum notice period of 8 days to offer a full refund on cancellation; between 7 and 2 days in advance, a 25% charge will apply to cancellation or any number reductions. Cancellations received less than 48 hours prior to the cruise will incur 100% cancellation fee."
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