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4¡¥While we try to ensure that all information, particularly times and prices, displayed on our websites are accurate errors may occur. If we discover an error in a price you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. Cancellation under these circumstances will entitle you to a full refund of any sums you have paid.

5¡¥Our boats depart promptly at 12:30 for our public lunch cruise and Sunday Lunch Jazz, 15:30 for our afternoon tea cruise and 20:00 for our public dinner cruise. We cannot return to the pier for any late guests. We do not offer a pick up service at any other points. We are unable to offer a refund or an alternative date if you were to miss your cruise.

Groups of 10-20 guests: We require a minimum notice period of 8 days to offer a full refund on cancellation; between 7 and 2 days in advance, a 25% charge will apply to cancellation or any number reductions. Cancellations received less than 48 hours prior to the cruise will incur 100% cancellation fee."

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Reservation Policies: Please complete the form to make a reservation online. Maximum number of participants for a single group tour is twenty. Submitting a request for a visit is not a confirmation of your reservation. A Group Sales representative will process each request in the order it was received and will then contact you. Once the visit has been scheduled, you will receive an invoice and confirmation letter.
All groups are required to book at least 60 days in advance. Change of your tour type or increase in number of participants may not be made within 30 days of the tour date without express permission from the Museum. Final confirmation will be provided following the receipt of deposit.
Should you need to cancel your tour, you must provide a minimum of 72 hoursʼ advance notification to avoid incurring a cancellation fee.

Fees and Charges: The following rates apply to groups of ten or more with advance reservations.

Admission Fees:
$20 Adults
$10 Students (with current ID)
Guide Charge:
$150 per group

A minimum 50% deposit will be required from all groups to confirm their reservation.
Payment of all remaining fees and charges is required in full at least 15 days in advance of the tour.

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The European Express¡§
A work of art in itself and a true Art Deco icon, the legendary ¡ÈThe European Express¡É is one of the worldʼs most famous luxury trains. Step aboard and experience truly elegant travel, wrapped in timeless romance.

Booking and Paying For Your Arrangements:
Subject to availability, a booking will be made with us when
⑴ you tell us that you would like to accept our written or verbal quotation, and
⑵ you pay us the applicable deposit being 15¡ó of the cost of your arrangements (or if booking within 56 days of departure full payment), and
⑶ we issue a confirmation invoice.

A binding contract will ­¡come into existence as soon as we have issued a confirmation invoice confirming the details of your booking and the due payment dates for any applicable balance to be paid which will be sent to you or your travel agent.

If there are 12 or more passengers in your party, payments must be made as follows : 15¡ó of the cost of your arrangements is payable on booking, a further 35¡ó of such cost is ­¢due 90 days before departure (if your booking is made between 90 and 56 days from departure, you will be required to pay 50¡ó of the cost of your arrangements on booking) and the balance is due 56 days before departure (if your booking is made less than 56 days before departure, you will be required to pay the entire cost of your arrangements at the time of your booking)."

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